Product & replacement help.

Every product concern deserves a conversation.

We review replacement and exchange requests individually under our satisfaction guarantee. Please contact us before returning or sending any food.

Include your proof of purchase, the product name, a description of the issue and clear photos when applicable. Do not consume a product that appears damaged, unsealed, spoiled or unsafe.

When to contact us

• Within 24 hours for freshly prepared food, pizza, naan, catering, lassi or refrigerated products.
• Within 7 days after delivery for garlic jam, sauces, spices, ghee and shelf-stable packaged products.
• Within 24 hours after delivery for damaged, leaking, broken, swollen, unsealed or incorrectly shipped products.

What to include

Please share your name, order number or proof of purchase, product name, a description of the problem and clear photographs when applicable. Keep the product and original packaging while we review your request.

How we can help

Depending on the circumstances, we may offer a replacement, store credit or a refund of the product’s purchase price. Requests are reviewed individually under our existing satisfaction guarantee.

For food-safety reasons, we cannot accept physical returns of opened food, prepared meals, lassis, refrigerated products, frozen products or other perishables. These products may still qualify for help under the guarantee.